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Support
3 Ways to contact Technical Support or Customer Service
Phone
815-308-7001 - Option 2
8am–10pm CT Monday-Friday
9am–4pm CT Saturday
LiveChat
NewerTech's distributor, OWC,
offers live technical assistance
Available 24/7
Technical Support - Downloads
NewerTech® Manuals, Software, Drivers, and other Utilities that are available can be found here.
Accessories
Intelligent Battery Charger/Conditioner Manual - PDF - 72DPI
eSATA Extender Cable Manual - PDF - 300DPI
Charge & Sync + Manual - PDF - 72DPI
Video Accessories
USB to DVI/HDMI/VGA Video Display Adapter Quickstart Guide - PDF - 72DPI
DisplayLink Mac OS X Software User Guide - PDF - 72DPI
Data Access/Transfer
Voyager - PDF - 300DPI
Voyager Q - PDF - 300DPI
Voyager S2 - PDF - 300DPI
Voyager S3 - PDF - 300DPI
Universal Drive Adapter Manual (LED Model Introduced January 2008) - PDF - 300DPI
Universal Drive Adapter Manual - PDF - 300DPI
MAXPower eSATA 6G PCIe 2.0 Controller Card User Manual - PDF - 72DPI
MAXPower eSATA 6G PCIe 2.0 RAID Capable Controller Card User Manual - PDF - 72DPI
External Storage
Guardian Maximus®
Guardian Maximus Assembly Instructions - PDF - 300DPI
Guardian Maximus Quad Interface User's Manual - PDF - 300DPI
Guardian Maximus Quad Interface Assembly Instructions - PDF - 300DPI

miniStack®
Assembly Manual
v1 USB 2.0-only, current - PDF - 300DPI
v2 FireWire USB Hub (including discontinued V1 FW/USB) - PDF - 300DPI
v3 eSATA FW800-400 USB 2.0 - PDF - 300DPI
User Manual
v1 USB 2.0-only, current - PDF - 72DPI
v2 FireWire USB Hub (including discontinued V1 FW/USB) - PDF - 72DPI
v2.5 FireWire USB Hub - PDF - 300DPI
v3 eSATA FW800-400 USB 2.0 - PDF - 300DPI

miniStack® NAS (Network Attached Storage)
miniStack NAS Manual - PDF - 72DPI
miniStack NAS Drivers Here

Formatting
Formatting your Hard Drive for PPC or Intel based Macs
Securely Erasing a Hard Drive Using OS X



FireWire Drive Formatting Instructions
NuPower® High Capacity Batteries
PowerBook® & iBook® Batteries
Laptop Battery Manual - PDF - 300DPI
PowerBook/iBook Battery Information Sheet - PDF - 72DPI or 300DPI
PowerBook/iBook Replacement Batteries - How to condition your battery. (HTML)
How to Determine the Percentage of Maximum Capacity Remaining in a NuPower® Battery. (HTML)


iPod® Batteries
1G/2G iPod Battery Replacement - PDF - 72DPI or 300DPI
3G iPod Battery Replacement - PDF - 72DPI or 300DPI
4G iPod Battery Replacement - PDF - 72DPI or 300DPI

PRAM Batteries
PowerBook G4 PRAM Battery Manual - PDF - 300DPI
Processors
MAXPower® Processor Upgrades
MAXPower G4 7447A Manual - PDF - 300DPI
Uni-north ASIC Firmware Checker Software Support Page is Here

Uni-north ASIC Firmware Checker Software Stuffit 5.x (38K)
Download CPU Director for the 7447 and 7448 upgrades Here
Wireless Routers & Adapters
MAXPower 802.11n/g/b Wireless PCI Adapter - PDF - 72DPI | Mac OS X 10.3.9 Driver
MAXPower 802.11n/g/b Wireless PCMCIA Laptop Cardbus Adapter - PDF - 72DPI
MAXPower 802.11n/g/b Wireless Router Manual - PDF - 72DPI
MAXPower 802.11n/g/b Wireless USB 2.0 Stick Adapter & Extension Cradle - PDF - 72DPI
MAXPower 802.11g/b Wireless USB 2.0 Stick Adapter - PDF - 72DPI
MAXPower 802.11n/g/b Wireless PCI Adapter and PCMCIA Laptop Cardbus Adapter Drivers Here
MAXPower 802.11n/g/b Wireless USB 2.0 Stick Adapter & Extension Cradle Drivers Here
MAXPower 802.11g/b Wireless USB 2.0 Stick Adapter Drivers Here


Legacy NewerTech software and downloads


Installation Videos
QuickTime Streaming or downloadable files with Step by Step installation instructions.
iPod Battery Replacement Videos
High Quality Medium Quality Low Quality
1st Generation iPod 16.6MB 6.6MB 2.3MB
2nd Generation iPod 16.1MB 6.5MB 2.3MB
3rd Generation iPod 16MB 6.4MB 2.3MB
4th Generation iPod 26.1MB 11MB 3.9MB
5th Generation iPod 47.3MB 29.8MB 15MB
iPod mini 174.3MB 141.9MB 46.8MB
1st Generation iPod nano 130.7MB 96MB 22.3MB
Other Software
Links to software from external websites is provided as a courtesy to our customers. Please contact the software provider for support. Powerlogix software utilities are compressed in BinHex, Stuffit 5.x or.zip format, and can be de-compressed using a utility such as Stuffit Expander™ for Mac®.
Tech Support Notes
Click here for FAQ's for answers to the most commonly asked questions.